bdg88 Privacy Policy — How We Handle Your Data

1Introduction and Scope

This Privacy Policy ("Policy") describes how bdg88 ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects the personal information of registered players and visitors to bdg88.vip ("you", "your"). bdg88 is committed to handling your personal data responsibly and in accordance with recognised data protection principles. By creating an account on bdg88.vip or otherwise accessing the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your information as described herein.

This Policy applies to all personal data collected through bdg88.vip, its subdomains, associated mobile interfaces, and any communications between you and bdg88 including live chat, email, and support ticket interactions. This Policy does not apply to third-party websites or services that may be linked to or from the Platform. Those third parties operate under their own privacy policies, which we encourage you to review before submitting any personal information to them.

2Information We Collect

bdg88 collects personal information that you provide directly to us when you register an account, verify your identity, make a deposit or withdrawal, contact customer support, or participate in a promotion. The categories of personal information we may collect include:

• Identity information: full legal name, date of birth, gender, and government-issued identification document details (national ID, passport, or driving licence number and issuing country) as required for KYC verification.
• Contact information: email address, mobile phone number (including bKash, Nagad, or Rocket mobile wallet numbers used for transactions), and residential address.
• Financial information: transaction history, deposit and withdrawal records, payment method identifiers (mobile wallet numbers, bank account references), and account balance history. bdg88 does not store full payment card numbers on its servers.
• Technical information: IP address, device type and operating system, browser type and version, session duration, pages visited, referring URL, and approximate geographic location derived from IP address.
• Gaming behaviour information: game preferences, betting patterns, session frequency, win and loss records, bonus claim history, responsible gaming settings, and self-exclusion status. This information is used for account management, responsible gaming monitoring, and fraud detection purposes.

In some cases, bdg88 may also collect information about you from third-party sources, including payment processors who confirm the status of a transaction, identity verification service providers who assist with KYC checks, and fraud prevention databases. Information obtained from these sources is used solely to supplement our own records for the purposes described in this Policy.

3How We Use Your Information

bdg88 uses the personal information it collects for the following purposes:

• Account management and service delivery: to create and maintain your player account, process deposits and withdrawals via bKash, Nagad, Rocket, Upay and other supported payment methods, deliver game content, and provide customer support.
• Identity verification and regulatory compliance: to fulfil KYC obligations, verify your age (minimum 21 years), confirm your identity and address, and comply with applicable anti-money laundering (AML) requirements.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, account abuse, bonus misuse, and other prohibited activities; to protect the security and integrity of the Platform and all player accounts.
• Responsible gaming: to monitor gaming activity for signs of problem gambling, to enforce deposit limits, self-exclusion requests, and cooling-off periods, and to ensure that our responsible gaming obligations are met.
• Communications and marketing: to send you service-related notifications (account activity alerts, transaction confirmations, security notices), and, where you have opted in, to send you promotional communications about bdg88 offers and bonuses. You may opt out of promotional communications at any time by contacting support.

4Legal Basis for Processing

bdg88 processes your personal information on the following legal bases, as applicable to the nature of the processing activity:

• Contractual necessity: processing required to perform the contract between you and bdg88, including account creation, game access, payment processing, and customer support.
• Legal obligation: processing required to comply with applicable legal and regulatory obligations, including KYC identity verification, AML reporting, age verification, and the retention of financial transaction records.
• Legitimate interests: processing carried out to protect the security of the Platform, prevent fraud and abuse, improve our services, and manage our business operations, where such interests are not overridden by your fundamental rights and freedoms.
• Consent: where you have given explicit consent, for example when opting in to receive promotional communications. You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Where bdg88 relies on legitimate interests as the legal basis for a particular processing activity, we have conducted an assessment to ensure that the processing is proportionate and that the interests of the Platform do not override your rights as an individual. If you wish to understand more about these assessments or to object to a specific processing activity based on legitimate interests, please contact us at the address provided in this Policy.

5Sharing Your Information

bdg88 does not sell, rent, or trade your personal data to third parties for their independent marketing or commercial purposes. We may share your personal information with third parties only in the following circumstances:

Service providers who act as data processors on our behalf — these include payment processing companies (such as bKash, Nagad, and Rocket platform operators), identity verification providers, fraud detection services, cloud hosting providers, and customer support software operators. These parties are contractually bound to process your data only for the purposes we specify and in accordance with this Policy. We do not authorise them to use your data for their own independent purposes. We also share information where required by law, including with regulatory or law enforcement authorities when we receive a lawful request or are under a legal obligation to disclose. In the event of a merger, acquisition, or sale of all or part of our business assets, your personal data may be transferred to the acquiring entity, subject to the same protections described in this Policy.

6Cookies and Tracking Technologies

bdg88 uses cookies and similar tracking technologies on its website. Cookies are small text files placed on your device when you visit a website. They help the Platform recognise you on return visits, remember your preferences, and deliver a better, more personalised experience. We use the following categories of cookies:

• Strictly necessary cookies: these are essential for the Platform to function correctly. They enable core features such as user authentication, session management, and the secure processing of transactions. These cookies cannot be disabled without significantly impairing your ability to use bdg88.
• Performance and analytics cookies: these collect anonymised or pseudonymised information about how visitors use the Platform — which pages are visited most frequently, how long sessions last, and where users navigate from. This information helps us improve the site. No personally identifiable information is transmitted to analytics tools without your consent.
• Functional cookies: these remember your preferences and personalisation choices — for example, your preferred language — so that you do not have to reset them on each visit.
• Targeting and advertising cookies: where bdg88 uses third-party advertising networks, these cookies may be set by those networks on our behalf to build a profile of your interests and show you relevant advertisements on other sites. These cookies do not store directly personal information but are based on uniquely identifying your browser and device.

Most web browsers allow you to control cookie settings through the browser's preferences or settings menu. You can typically choose to block all cookies, accept only certain types, or delete cookies that have already been set. Please be aware that blocking strictly necessary cookies may prevent certain features of bdg88 from functioning correctly. For more information about how to manage cookies in your browser, please consult your browser's help documentation.

7Data Retention

bdg88 retains your personal information for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law, whichever is longer. The following general retention periods apply:

• Active account data: retained for the duration of your account relationship with bdg88 and for a minimum period of five (5) years following account closure, to comply with financial record-keeping and AML obligations.
• Transaction records: retained for a minimum of seven (7) years from the date of each transaction, in line with standard financial record-keeping requirements.
• KYC verification documents: retained for a minimum of five (5) years after the end of the account relationship, or longer if required by applicable law or regulatory guidance.
• Support and communications records: retained for a period of three (3) years from the date of each communication, for quality assurance, dispute resolution, and compliance purposes.
• Marketing preference data: retained until you withdraw consent to receive marketing communications, at which point we will suppress your data from marketing activities within 10 business days of receiving your withdrawal request.

When the retention period for a specific category of data expires, bdg88 will securely delete or anonymise that data so that it can no longer be associated with you as an individual. Where full deletion is not immediately practicable (for example, where data is held in backup archives), we will isolate the data from further processing until deletion is possible.

8Data Security

bdg88 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These measures include 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers; secure, access-controlled server infrastructure hosted in data centres with physical security protocols; strict internal access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis; regular security assessments and vulnerability testing of our platform infrastructure; and secure password hashing using industry-standard algorithms, so that plaintext passwords are never stored.

While bdg88 uses commercially reasonable security practices, no method of transmission over the internet or method of electronic storage is completely secure. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, bdg88 will notify affected individuals as required by applicable law and will take all reasonable steps to contain, investigate, and remediate the breach as quickly as possible. If you believe your bdg88 account has been compromised, please contact our support team immediately at [email protected].

9Your Privacy Rights

Subject to applicable law, you have the following rights in relation to the personal data that bdg88 holds about you. To exercise any of these rights, please contact us at [email protected] with your full name, registered email address, and a description of your request. We will respond within a reasonable timeframe, typically no longer than 30 days.

• Right of access: you have the right to request a copy of the personal data we hold about you, together with information about how it is being processed.
• Right to rectification: you have the right to request that we correct any inaccurate or incomplete personal data we hold about you. If your information changes (for example, if you change your mobile number or email address), please update your account or contact support promptly.
• Right to erasure: in certain circumstances, you have the right to request that we delete your personal data. This right is subject to exceptions — for example, we may not be able to delete data that we are legally required to retain for AML or financial record-keeping purposes.
• Right to restrict processing: you may ask us to restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved, or where you have objected to processing based on legitimate interests pending our assessment of that objection.

bdg88 will not charge a fee for handling a data rights request unless the request is manifestly unfounded or excessive, in which case we reserve the right to charge a reasonable administrative fee or decline the request. We may ask you to verify your identity before processing a request to ensure that we do not inadvertently disclose personal information to the wrong person.

10Children's Privacy

bdg88 is strictly an adult platform. Access to and use of the Platform is prohibited for any individual under the age of 21. bdg88 does not knowingly collect personal data from individuals under 21. If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that information and close the associated account.

If you are a parent or guardian and believe that a person under 21 in your care has registered an account or submitted personal information to bdg88, please contact us immediately at [email protected]. We will investigate and take appropriate action, including account closure and data deletion, as swiftly as possible.

11Changes to This Privacy Policy

bdg88 reserves the right to update or modify this Privacy Policy at any time. When we make a material change to this Policy, we will update the Last Updated date shown at the top of this page. For significant changes that materially affect your privacy rights or the way we use your personal data, we will endeavour to notify you in advance by posting a prominent notice on the Platform or by sending you an email to the address registered on your account, where practicable.

Your continued use of bdg88 after any change to this Policy takes effect constitutes your acceptance of the revised Policy. If you do not agree with the revised Policy, you should stop using the Platform and may request account closure by contacting our support team. We encourage you to review this Policy periodically to stay informed about how we protect your information.

12Contact and Data Controller Details

bdg88 is the data controller responsible for your personal data collected through bdg88.vip. If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a concern about how we handle your personal data, please contact our support team in writing at [email protected]. We aim to acknowledge all privacy-related enquiries within 48 hours and to resolve them fully within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.